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 Deliveries and Returns 

Our delivery service

As soon as your order ships, you'll receive an email with a link to your consignment on the Couriers Please website, which will allow you to track the status of your order.  Delivery is usually within 7 business days of this confirmation (please note, business days are Monday - Friday, excluding public holidays). If any products are temporarily unavailable then delivery may take longer. 

Please note, due to high volume of orders during sale periods delivery of your online order may take a little longer to arrive than usual. We work extra hard during this busy time to ensure your items arrive as quickly as possible, without compromising our quality standards. Thank you for your patience, please feel free to get in touch with us if you have any concerns.

Delivery costs are a flat rate for your order. Delivery times may vary for different states within Australia:

 $12.00  VIC  Metro 1-2 days  Outside Metro 3-4 days
 $12.00  NSW  Metro 1-2 days  Outside Metro 3-5 days
 $12.00  ACT  Metro 1-2 days  Outside Metro 3-5 days
 $12.00  SA  Metro 2-3 days  Outside Metro 3-5 days
 $17.00  TAS  5-6 days  
 $12.00  QLD  Brisbane 1-2 days  Outside Metro 4-6 days
 $17.00  NT  5-7 days  
 $17.00  WA  5-7 days  

 

Carrier

All orders are delivered by Couriers Please, who operate from Monday - Friday, 8am - 5.30pm (except public holidays). If you're not home when our courier calls then they will leave a card with a phone number you'll need to call 1300 753 273 to organise redelivery.

Unfortunately we can't deliver to PO Boxes or to addresses outside of Australia. We must have a physical address within Australia, including rural areas and regional centres. 

Packaging

We take care when packing orders to ensure your goods arrive intact and unspoiled, while also making a minimum impact on the environment. Delicate items are wrapped in newsprint, and the 'green beans' (void-fill) used to pack boxes are made from corn & potato starch, and are completely biodegradable.

Damaged or faulty products

Please let us know if you receive damaged or faulty goods and we'll either issue you a refund or exchange the item on its return. You won't be charged any additional shipping or handling fees for replacement. To get in touch with us about any concerns please send an email to shop@ecostore.com.au